Horizon Treadmill Customer Feedback

by Tom

UPDATE: Note that some of the Horizon treadmill consumer feedback below is about older models that are no longer being sold.

To read our expert reviews of the latest Horizon treadmills just follow that link.

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I purchased the Horizon GS950T treadmill on 11/26/2010. On 12/27/2010 I did a marathon on this treadmill (6 hours and 28 minutes, 26.24 miles.

Not only was I happy about completing this marathon, I was happy that the treadmill gave me no problems and is still working great. I would recommend this treadmill to anyone. For the price the Horizon GS950T is a GREAT treadmill.

PS: Attached is a picture of the screen after I was done. The time is blurry, but the distance you can read.

I will tell all my friends about the marathon on your treadmill and how good your product is. Just so you know this is the first time in my life that I took the time to tell someone how good their product is and I have been around awhile, I am 58 years old.

Horizon CST 3.5 Treadmill User Review

by Sandy
(USA)

I purchased the Horizon CST 3.5 treadmill on October, 2006. I used it for about 6 months and lost interest now and again. I began using it faithfully in the fall of 2008.

In December 2008, I started having trouble when I turned it on; the belt would not move unless I helped it along, then I noticed it was slipping.

Horizon sent me a new motor (it was still under warranty) but I needed to purchase a new belt ($80). Seems unusual for a machine that has about 200 miles on it and I followed the maintenance guide.

I wish I would have spent the extra money and purchased a Sole treadmill. I am going to fix my Horizon CST 3.5 and sell it to buy a Sole.

Horizon CST 3.5 Treadmill Owner Review

by L.G. Allen
(KY)

I purchased the Horizon CST 3.5 treadmill on May/06 at DICKS Sporting Goods, broke down July/08.

Factory tech tells me the electronics board has a problem and the board has to be replaced at a cost of $169.00 plus labor. Also the pulse monitor hasn't worked right ever, belt slips too occasionly.

You get what you pay for with Horizon treadmills; do yourself a favor and get a better brand such as a SOLE with a warranty that covers everything instead of replacing expensive parts regularly. Wish I had known then what I know now.

Horizon T500 Treadmill User Review

by Mike
(Kentucky, USA)

I purchased the Horizon T500 treadmill with the expectation that it would last for several years. However, it died a year after I bought it.

True, I am a runner, not a jogger. I put about two thousand miles on it during that twelve month span. However, the problems that arose with the Horizon T500 were multiple.

The treadmill motor burned out - which was under warranty, but an inconvenience to wait for and then install myself. But the fact that the motor blew also blew the motor control board that wasn't under warranty, and also required an additional wait for the parts to come in and I installed it myself.

And about 200 miles later, the running board cracked end to end. The fact that the running board was so badly worn contributed to the running belt being threadbare.

That was the swan song. Horizon won't post the price to purchase running boards and belts, but I can't imagine that is a good sign. For the money, you'd be better off buying a gym membership.

To show what a sucker I am, I replaced the Horizon T500 treadmill with the supposedly upgraded T1201 model, which I can't really write a review on, based on the fact that it only worked properly 3 weeks out of the 16 that I've owned it.

The rest have been spent waiting for parts/labor for multiple part failures, and I still wait. Sorry, I just can't recommend buying a Horizon treadmill again.

Horizon T54 Treadmill Review

by Paul
(Milford, CT)

I purchased the Horizon T54 treadmill in 2005 from Amazon for a discounted price of $999.

Year 1 - Still Under Warranty

Replaced the pulse sensor, the motherboard, the front roller and the motor.

Year 2 - Warranty Expired

Replaced the cracked and collapsed running deck.

Year 3 - Warranty Expired

Replaced the cracked and collapsed running deck again.

Year 4 - Warranty Expired

Did not replace the cracked and collapsed running deck, but did beat the unusable treadmill to death with a sledge hammer to put it out of its misery. Hopefully the belt was recycled into a usable product, such as a tire tread.

As you can see, there just may be a pattern here. I weight 155 lbs and run a whopping 12 miles per week.

The amazing thing is...I am the only person that has ever called Horizon about the T54 treadmill and complained about the defective running boards.

Beware of Dealing with Horizon Customer Service

(Anonymous)

I just received my treadmill directly from Horizon. The console was cracked, the motor 'clangs' loudly, and the belt is impossible to center. I called Horizon for service - THEY DO NOT ANSWER PHONES - you must leave a message and they will call you back a few days later. This is standard operating procedure - you must leave a message to be called back. It can take weeks to repair something with them.

Horizon CST4 Treadmill User Review

by Billy
(Pennsburg PA)

I purchased a Horizon CST4 2.25 HP treadmill a little over 3 years ago. I run approximately 3 times per week and approximately 3 miles per run.

The first problem occurred in August when the treadmill shorted out and wouldn't turn on. Since I didn't purchase an extended warranty from Dick's Sporting Goods, they directed me to Horizon who directed me to a local sub contractor that diagnoses and fixes the treadmills.

The technician came in and looked at the treadmill and said the switch and some relays were bad and needed to be replaced. That visit cost $99.

He came back about 2 weeks later, installed the switch and relays and the treadmill still didn't work. That visit was $99 plus $26 in parts. He then indicated the mother board needed to be replaced (why he didn't diagnose this the first time is a mystery) - if they did it, another visit of $99 plus $265 for the mother board.

I told him to forget it and I purchased the mother board online for $180 and installed it myself and the treadmill worked fine until the deck on it completely cracked in half about a week ago. I weigh 155 lbs and only run on it 3-4 times max per week.

The treadmill is now useless as I won't spend the money to fix it as I only paid $1100 for it. I'm guessing the cost to fix the deck would be another $99 plus whatever the deck costs and then whatever goes wrong after that.

Needless to say I will never buy a Horizon treadmill again.

Horizon T53 Treadmill User Review

by Heather
(Viriginia, USA)

I have owned the Horizon T53 treadmill for 6 years and have loved it.

Recently the panel control has gone haywire and I wanted to see if Horizon could replace the membrane/top of the panel. I have called them more than 6 times this month and no one ever calls me back.

They have the worst customer service I have ever dealt with. So bad in fact, that it will make me not buy Horizon again.

What good is a treadmill that I can't get fixed???